Business QR setup
Set up a QR code for your business so customers can move from an offline touchpoint into your WhatsApp journey.
WHATSAPP QR MANAGEMENT
From a quick scan to a connected customer journey.
Give customers a simple way to contact your business on WhatsApp. QR Management connects the scan to an WhatsApp conversation, the service they need, feedback after the experience and relevant retargeting.
Scan QR Inbound Service Feedback Retarget
One QR entry point. A thoughtful follow-through.
The QR code starts the interaction. Your WhatsApp and service workflow helps carry it through to feedback and future engagement.
Customer WhatsApp enquiry
A scan opens the configured WhatsApp contact path, making it easier for customers to ask a question or request a service.
Service follow-through
Connect the WhatsApp conversation to the service process so the customer knows what happens next.
Customer feedback
After service, invite feedback through the configured follow-up journey and learn from the customer experience.
Relevant retargeting
Continue the relationship with useful, timely follow-ups based on the configured service and customer permissions.
Scan tracking
Tracked scans pass through Unnaati before the WhatsApp destination opens, so scan activity can be recorded for reporting.
HOW IT WORKS
A clear path from scan to repeat engagement.
QR Management brings the customer-facing entry point and the follow-through steps into one connected flow.
- 1Customer scans the QRThe code is placed where customers can easily find it.
- 2Customer starts a WhatsApp conversationThe customer reaches your configured WhatsApp contact journey.
- 3Your business provides the serviceThe enquiry moves into the appropriate response or service process.
- 4Request feedback and retargetContinue with an appropriate feedback request and relevant follow-up.
Make it easy to start a WhatsApp conversation.
Place your business QR at useful offline touchpoints and guide customers into one consistent contact journey.
At your counter
Help walk-in customers ask for assistance or learn about a service.
On receipts or packaging
Give customers a simple contact path after a purchase or visit.
On service material
Connect brochures, cards or printed instructions to WhatsApp.
Across business locations
Use a consistent customer journey at the places your business serves.
QR scan tracking, WhatsApp entry and subsequent follow-ups depend on enabled services, configuration and customer permissions.
Ready to connect scans with customer follow-through?
Plan a QR-to-WhatsApp journey that fits the way your business serves customers.